Terms of Service

Euhost.co.uk provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Euhost.co.uk are subject to the following terms of service:

Indemnification Policy:

You agree to use all Euhost.co.uk services and facilities at your own risk. Euhost.co.uk specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Euhost.co.uk be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold Euhost.co.uk harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys fees asserted against Euhost.co.uk, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Euhost.co.uk against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Euhost.co.uk server.

Euhost.co.uk reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Euhost.co.uk server. Euhost.co.uk shall be the sole judge of what violates this Policy.

Billing:

(a) Fees.

Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly or annually as indicated on the Order, beginning on the Service Commencement Date. Euhost.co.uk may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes Euhost.co.uk to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Euhost.co.uk will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 5th day following invoice date, but in no event earlier than the first day of each billing cycle.

(b) Fee Increases.

Euhost.co.uk may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).

(c) Early Termination.

Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event Euhost.co.uk terminates the Agreement for Customer’s breach of the Agreement in accordance (Termination), or Customer terminates the service other than in accordance with (Termination) for Euhost.co.uk breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement. Cancellation requests must be requested through the Client Area using the “Request Cancellation” button.. (Client Area > My Products and Services > View Details > Request Cancellation). Any requests for cancellations via email, support tickets, or phone calls will not be honored as we will not be able to verify your identity. No exceptions. We are not responsible if you “forget” to submit your cancellation request before your renewal date. In such cases, you are not eligible for a refund.

(d) Refunds.

There will be no refunds given for any reason after the first 30 days of service for unused hosting fees.  Euhost.co.uk offers convenient monthly, quarterly, semi-annually, and annual billing terms.  The Customer is responsible for payment of hosting service for the term selected at sign-up. This means that if you sign up for 1 year of service and cancel on day 31, you will not be eligible for a refund. The 30 day satisfaction guarantee gives you the option to cancel within the first 30 days for a full refund of your hosting fees. Any setup, license, SSL, or domain fees you may have paid are not eligible for refunds. This includes mistakes you made when ordering a domain through our company. Domains are not eligible for a refund under any circumstances. . (This includes “FREE” domain name registration — if you sign up under a promotion for a free domain name, and then cancel your hosting plan within the first 30 days, the cost of your domain name will be deducted from your refund). DOMAIN NAMES ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.

In order to receive a refund of hosting fees within 30 days, you must submit a formal cancellation request through your client area, and we must be able to delete all files from your website. The Customer is responsible for cancelling any PayPal Subscriptions that may have been created as payment methods. Euhost.co.uk is not responsible for PayPal Subscription cancellations. Proceeding with the registration process and/or continuing service past 31 days, indicates that the Customer is agreeing to these terms. Requests for Hosting account cancellations must be requested through the Client Area using the “Request Cancellation” button.. (Client Area > My Products and Services > View Details > Request Cancellation). Any requests for cancellations via email, support tickets, or phone calls will not be honored as we will not be able to verify your identity. No exceptions. We are not responsible if you “forget” to submit your cancellation request before your renewal date. In such cases, you are not eligible for a refund.

(e) Paypal Subscriptions.

Euhost.co.uk offers the option to use Paypal Subscriptions as a convenience to the Customer to set up convenient automatic payments. Paypal Subscriptions are an agreement ONLY between the Customer and Paypal and do not involve any agreements with Euhost.co.uk. Paypal Subscriptions are 100% managed by the Customer and not by Euhost.co.uk. Euhost.co.uk cannot cancel any Paypal Subscriptions. Therefore, should the Customer cancel their service or switch payment methods to a different payment method such as direct credit card billing, the Customer is responsible for the cancellation of their own Paypal Subscription through their Paypal account. Euhost.co.uk is not responsible for canceling ANY Paypal Subscriptions. In addition, the Customer agrees that Euhost.co.uk will not be held liable for any fees incurred by any Paypal Subscription payments, erroneous or otherwise, such as Bank NSF fees, Over Limit fees, or other fees associated with payment methods linked with the Customer’s Paypal account, and or any Paypal Subscription agreements between Paypal and the Customer.

Acceptable Use Policy:

All services provided by Euhost.co.uk may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal and Cambodia, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Euhost.co.uk and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all Euhost.co.uk servers. This includes sites that include sexually explicit or hardcore images and/or advertising.

(a) Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

(b) Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

(c) Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.

LIMITATION OF LIABILITY:

Euhost.co.uk shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Euhost.co.uk servers going off-line or being unavailable for any reason whatsoever. Furthermore, Euhost.co.uk shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Euhost.co.uk servers. All damages shall be limited to the immediate termination of service.

DISCLAIMER:

Euhost.co.uk cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Euhost.co.uk are resold. Thus, certain equipment, routing, software, and programming used by Euhost.co.uk are not directly owned or written by Euhost.co.uk. Moreover, Euhost.co.uk holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Euhost.co.uk sees fit. FURTHERMORE, Euhost.co.uk retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

updated 25-05-18